Privacy Policy

1. Introduction

Welcome to Open Mind Marketing ("Open Mind Marketing," "we," "us," or "our"). We provide an AI-powered marketing platform built for local small businesses, including tools for local SEO, Google Business Profile optimization, Google Maps ranking, AI visibility, and related growth workflows.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website at openmindmarketing.ai and our associated services (collectively, the "Service").

By using Open Mind Marketing, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account information — name, email address, phone number (if you opt in to SMS), and password when you create an account
• Business information — business name, address, service area, website, and related details you provide during onboarding
• Payment information — billing details processed securely through Stripe. We do not store full credit card numbers on our servers
• Connected accounts and API keys — third-party credentials you connect (e.g., Google Business Profile) stored encrypted in our database
• Content you create — marketing copy, business descriptions, images, and other content generated through our tools

2.2 Information Collected Automatically

• Usage data — pages visited, tools used, features accessed, and time spent on the platform
• Device information — browser type, operating system, IP address, and device identifiers
• Cookies and similar technologies — session cookies for authentication and preference cookies to remember your settings

2.3 Information from Third Parties

When you connect third-party accounts, we may receive:

• Google — Business Profile details, listing data, review data, and analytics (only with your explicit authorization via OAuth)
• Other marketing platforms — account details and performance data necessary to operate tools you have authorized

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Open Mind Marketing platform and tools
• Process payments and manage your subscription
• Generate AI-powered content, recommendations, and optimizations on your behalf
• Communicate with you about your account, updates, and support requests
• Send transactional SMS messages (such as lead qualification follow-ups, appointment reminders, and service updates) and, if you opt in separately, marketing SMS messages
• Send optional marketing emails (you may opt out at any time)
• Analyze usage patterns to improve our features and fix issues
• Comply with legal obligations and enforce our Terms of Service
• Protect against fraud, abuse, and security threats

We do not sell your personal information to third parties. We do not allow advertisers to target you based on your data within Open Mind Marketing.

4. AI-Generated Content

Open Mind Marketing uses artificial intelligence, including:

• Anthropic Claude API — to generate marketing copy, business descriptions, keywords, and tool outputs
• OpenAI — for text and image generation features
• Google Gemini and Perplexity — for visibility checks, research, and related tasks

Your prompts and inputs may be processed by these third-party AI providers subject to their respective privacy policies. We do not use your content to train AI models without your explicit consent.

Generated content is temporarily stored to enable download and publishing features. You retain ownership of content you create using our tools.

5. Third-Party Services

We share your information only as needed to operate the Service, and only with the trusted third-party service providers listed below.

5.1 Service Providers (Subprocessors)

5.2 Third-Party Platforms You Connect

When you connect accounts (such as Google Business Profile), we share only the data necessary to perform the requested action on your behalf.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect the rights and safety of Open Mind Marketing, our users, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

6. SMS / Text Message Communications

Open Mind Marketing operates an SMS (text message) program for users and prospective customers of businesses we serve. Messages are sent through our communications provider, Twilio. This section describes how the program works, how we obtain consent, and how you can stop messages at any time.

6.1 Types of Messages We Send

• Lead qualification — follow-up messages to prospects who submit their phone number through a web form, landing page, or Facebook Lead Ad in order to confirm details, schedule a call, or route their request
• Appointment reminders — scheduling confirmations, reminders, rescheduling prompts, and no-show follow-ups
• Service updates — status notifications, order or job updates, customer support responses, and account-related alerts

6.2 How Consent Is Obtained

We collect mobile phone numbers and SMS consent through the following opt-in channels:

• Web forms on our website and on websites or landing pages operated by businesses using our platform, with a clearly labeled SMS opt-in checkbox or disclosure adjacent to the phone number field
• Facebook Lead Ads where the SMS disclosure and opt-in language is presented within the lead form prior to submission
• Account signup and preference pages within our platform

Express written consent. By submitting your mobile number through any of the channels above and accepting the associated disclosure, you provide express written consent to receive recurring automated text messages from Open Mind Marketing (or the business using Open Mind Marketing to communicate with you) at the number provided, including messages sent using an automatic telephone dialing system or pre-recorded/AI-generated content. Consent is not a condition of any purchase.

6.3 Opt-Out (STOP)

You can opt out of SMS messages at any time by replying STOP to any message you receive. After you reply STOP, we will send one final confirmation that you have been unsubscribed, and you will not receive further SMS messages unless you opt in again. You may continue to receive individual transactional messages strictly required to service a pending request where permitted by law.

6.4 Help (HELP)

Reply HELP to any message for assistance, or contact us at support@openmindmarketing.ai.

6.5 Message and Data Rates

Message and data rates may apply based on your mobile carrier plan. Carriers are not liable for delayed or undelivered messages. Open Mind Marketing is not responsible for delays or non-delivery of SMS messages caused by your carrier or device.

6.6 Message Frequency

Message frequency varies based on your activity, the purpose of the program you opted into, and the business you are communicating with. Typical frequency ranges from occasional messages (for service or appointment updates) to a small number of follow-up messages per lead inquiry. You may receive additional messages in response to questions you initiate.

6.7 Privacy of Mobile Opt-In Data

Mobile opt-in data and consent records are never sold or shared with third parties for marketing purposes. Phone numbers, consent records, and SMS content are shared only with our communications provider (Twilio) as strictly necessary to deliver messages, and with the specific business on whose behalf the message is sent where applicable. This data is not shared with advertisers, data brokers, or affiliates for independent marketing use.

6.8 SMS Data Retention

• Consent records (opt-in timestamp, source, and disclosure language shown) are retained for the life of the SMS program and for a minimum of four (4) years after opt-out, as required by applicable telecommunications regulations
• Opt-out (STOP) records are retained indefinitely to ensure suppression and prevent future messages to unsubscribed numbers
• Message content and delivery logs are retained for up to 12 months for support, deliverability troubleshooting, and compliance auditing
• Phone numbers of unsubscribed users are retained only on a suppression list to honor the opt-out

6.9 Client-Managed SMS Programs (e.g., Construction Station)

When you submit a contact form on behalf of one of our managed clients — such as Construction Station Flooring and Design — you may receive SMS messages regarding your inquiry, appointment confirmations, and project updates. These messages are sent by Open Mind Marketing on behalf of that client using our automated messaging platform. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Account data — retained for the duration of your account plus 30 days after deletion
• Generated content — retained for 90 days after creation unless saved to your account
• Payment records — retained for 7 years as required by financial regulations
• SMS records — retained as described in Section 6.8 above
• Usage logs — retained for 12 months

You may request deletion of your account and associated data at any time by contacting us at privacy@openmindmarketing.ai.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

8.1 All Users

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data ("right to be forgotten")
• Portability — request your data in a portable format
• Opt-out of marketing — unsubscribe from promotional emails at any time; reply STOP to opt out of SMS

8.2 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it is used
• Right to opt out of the "sale" of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@openmindmarketing.ai.

8.3 European Residents (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation including the right to lodge a complaint with your local data protection authority.

Our legal basis for processing your data is:

• Contract — processing necessary to provide the Service you signed up for
• Legitimate interests — improving our platform and preventing fraud
• Consent — for optional marketing communications and SMS

9. Data Security

We implement industry-standard security measures to protect your information:

• All data transmitted between your browser and our servers is encrypted using TLS/SSL
• API keys and connected-account credentials are encrypted at rest
• Payment information is processed by Stripe and never stored on our servers
• Access to user data is restricted to authorized personnel only
• We conduct regular security reviews of our platform

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong passwords and keep your credentials confidential.

10. Cookies

We use the following types of cookies:

• Essential cookies — required for authentication and core platform functionality
• Preference cookies — remember your settings and preferences
• Analytics cookies — help us understand how the platform is used (anonymized)

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

11. Children's Privacy

Open Mind Marketing is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@openmindmarketing.ai.

12. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. International Data Transfers

Open Mind Marketing is operated from the United States. If you are located outside the United States, your information will be transferred to and processed in the United States. By using our Service, you consent to this transfer.

We ensure appropriate safeguards are in place when transferring data internationally, including standard contractual clauses where required.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Sending an email to your registered email address
• Displaying a prominent notice on our platform
• Updating the "Last updated" date at the top of this policy

Your continued use of Open Mind Marketing after changes are posted constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Open Mind Marketing

• Privacy requests: privacy@openmindmarketing.ai
• General inquiries: support@openmindmarketing.ai
• Website: openmindmarketing.ai

For GDPR-related requests, please include "GDPR Request" in your subject line.

For CCPA-related requests, please include "CCPA Request" in your subject line.

We will respond to all requests within 30 days.

This Privacy Policy was last reviewed and updated on April 28, 2026.